Terms of Service
Terms of Service
The agreement between you and Curb Relief when you sign up for our bin service. We've written it to be read, not skimmed past.
1. Who we are
Curb Relief is a trade name of Bella Dea Services LLC (Utah) ("Curb Relief", "we", "us"). We are a local business based in West Jordan, Utah, serving homes in Daybreak, South Jordan, Utah 84009. You can reach us at [email protected].
By signing up for a plan, starting a free trial or using our service, you agree to these terms. If you do not agree, please do not sign up.
2. The service
On each pickup day in your plan, we roll your trash and recycling bins to the curb the morning of pickup and return them to the spot we agree on at your walk-through (for example your garage, side yard or behind your fence). Cans are back by 10 PM on pickup day. We text a photo on each trip when we have a mobile number for you.
We follow the City of South Jordan collection schedule. When the City shifts a pickup day (for example for a holiday), we shift with it. We may delay or skip a trip when it is unsafe (for example severe weather or icy driveways); we will tell you when that happens.
We move and return bins only. Collection itself is done by the City and its hauler. We are not responsible for a missed collection by the City or its hauler, or for items the hauler will not take.
3. Service area and eligibility
We currently serve ZIP code 84009 (Daybreak, South Jordan, Utah). We may decline or end service at an address we cannot reach safely or reliably. You must be at least 18 and able to authorize access to the property.
4. Plans and prices
Prices are in US dollars and are listed on our Services & pricing page:
| Plan | Includes | Monthly plan | Quarterly plan |
|---|---|---|---|
| Starter | Up to 2 cans 1 pickup day a week | $55/month | $49/month $147 every 3 months |
| Premium | Up to 4 cans Up to 2 pickup days a week | $69/month | $59/month $177 every 3 months |
| Business | Up to 6 cans Up to 2 pickup days a week | $75/month | $65/month $195 every 3 months |
| Enterprise | HOAs, property managers and rentals, 10+ properties, custom schedule | Custom quote | |
Add-ons such as bin cleaning ($49 first bin, $15 each additional bin) and long-driveway service (quoted) are billed as agreed when you order them. If sales tax applies, it is shown before you pay.
5. Free trial, card at sign-up and automatic renewal
Free trial and automatic renewal, in plain words
- Your first month is free. We take your card when you sign up, but we do not charge it during the free month.
- When the free month ends, your plan starts automatically and your card is charged the plan price you chose: monthly, or every 3 months on a quarterly plan.
- It keeps renewing at that price, on the same day each billing period, until you cancel.
- We remind you at least 3 days before your first charge, by email (and text, if you gave us a mobile number), with the charge date, the amount and how to cancel.
- Cancel any time by emailing [email protected]. Cancel before the free month ends and you pay nothing.
Card at sign-up. To start the free month you give us a payment card. It is not charged during the free month (except for any one-time add-on you order and agree to pay for). One free trial per household.
Your first charge. When the free month ends, your subscription starts and we charge the plan price you chose. Monthly plans are charged every month. Quarterly plans are charged every 3 months, in advance.
Automatic renewal. Your subscription is a continuous service that renews automatically at the end of each billing period at the then-current price, charged to the card on file, until you cancel. By starting a trial or plan you agree to these recurring charges.
Reminders. We send a reminder at least 3 days before your free month ends, with the date of the first charge, the amount and how to cancel. For quarterly plans we email you 30 to 60 days before each quarterly renewal with the renewal date, the total amount that will be charged and how to cancel (reply to that email, email [email protected], or use the billing link once it is live). We send these notices to meet the Utah Automatic Renewal Contracts Act (Utah Code Title 13, Chapter 70) and federal rules for automatic-renewal offers (the Restore Online Shoppers' Confidence Act and the FTC's guidance on negative option offers).
6. How to cancel
You can cancel at any time, for any reason, and it is as easy as signing up:
- Email [email protected] with your name and service address and the words "please cancel". Once online billing is live, you can also cancel from the billing link in your receipts.
- We confirm every cancellation by email, usually the same day and always within one business day.
- Cancel during the free month and you are never charged.
- Cancel after that and no further charges are made. Service continues to the end of the period you already paid for.
Refunds are covered in our Refund & Cancellation Policy.
7. Payments
Card payments are processed by our payment provider, Stripe. We do not see or store your full card number. If a payment fails, we will let you know and may pause service until it is resolved. You can update your card by emailing us (or, once available, from the billing link in your receipts).
8. Price changes
We will email you at least 30 days before any price increase on your plan. The new price applies from your next billing period after that notice. If you do not want to continue, you can cancel before it takes effect.
9. Your part
- Keep your bins where we agreed at the walk-through, and let us know about changes (new gate code, new bin location, a new dog).
- Give us safe access: gate or garage codes you choose to share, a clear path and pets secured on pickup mornings.
- Follow City rules about what goes in each bin. We do not sort or inspect contents, and we may skip a bin that is overloaded, unsafe to move or not a City-issued bin.
Access codes you share are used only to provide the service, are stored securely and are never written on anything left at your home.
10. HOA fine guarantee
If you receive a fine from your HOA for bin timing (bins out too early or left out too late) for a pickup we were scheduled to handle, we will reimburse the amount of that fine, up to one fine per home per calendar quarter. Send us a copy or photo of the notice. The guarantee does not cover fines for days we were not scheduled to serve, fines caused by bins we could not reach or were asked not to move, or fines for anything other than bin timing.
11. Care of your property and limits of liability
We take care with your bins, driveway, gates and garage. If you believe we damaged something, tell us promptly and we will work with you to make it right.
To the fullest extent the law allows, our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect or consequential losses. This limit does not apply to the HOA fine reimbursement in section 10 (one fine per home per calendar quarter) or to any refund we owe you under these terms or our Refund & Cancellation Policy; those are paid in addition to, and not counted against, the limit. Nothing in these terms limits rights you have under Utah or federal consumer protection law that cannot be waived.
12. If we end service
We may end service with notice if payments are not made, if access is no longer safe, or if we stop serving your area. If we end service for a reason that is not your fault, we refund any prepaid amount for service we will not provide.
13. Messages from us
By signing up you agree that we may email and text you about your service: photo proof, schedule changes, reminders and billing notices. Message and data rates may apply. You can stop texts at any time by replying STOP; we will still email required billing notices.
14. Changes to these terms, and governing law
We may update these terms. If a change matters to your service or billing, we will email you at least 30 days before it applies. The "Last updated" date at the top shows the current version. These terms are governed by the laws of the State of Utah. Any dispute will be handled in the state or federal courts located in Salt Lake County, Utah, unless you can bring it in small claims court.
15. Contact
Curb Relief is a trade name of Bella Dea Services LLC (Utah). Email [email protected]. Service area: Daybreak, South Jordan, UT 84009. Based in West Jordan, UT.