Privacy Policy
Privacy Policy
What we collect, why, who we share it with, and how to ask us to change or delete it. Short version: we use your details to roll your bins and bill you, and we never sell them.
1. Who we are
This policy covers curbrelief.com and the Curb Relief bin service, operated by Curb Relief, based in West Jordan, Utah. Curb Relief is a trade name of Bella Dea Services LLC (Utah). Questions: [email protected].
2. What we collect
- Details you give us: name, service address, ZIP code, email and/or phone number, pickup day, the plan you choose, notes about where your bins live, and any gate or garage access codes you choose to share.
- Payment details: handled by our payment provider, Stripe. We receive a record of your payments and the last four digits and expiry of your card, never the full number.
- Photos: the proof photos we take of your bins at the curb and back in place. They may show the front of your home or driveway.
- Messages: emails and texts you send us.
- Website data: our host, Cloudflare, processes basic technical data (IP address, browser type, pages requested) to deliver and protect the site, and Cloudflare Web Analytics gives us cookie-free visit counts (pages viewed, rough location by country, device type). We also use PostHog (analytics) to count page views and clicks. It respects your browser's Do Not Track setting, keeps no profile of you unless you identify yourself (for example by signing up), and may store a small first-party identifier in your browser. We do not use advertising cookies or cross-site trackers.
3. How we use it
- To provide the service: plan routes, reach your bins and send proof photos.
- To bill you, send trial and renewal reminders and handle cancellations and refunds.
- To answer your questions and tell you about changes to your service.
- To keep records we are required to keep, and to prevent fraud or misuse.
We do not sell or rent your personal information, and we do not share it for targeted advertising.
4. Who we share it with
Only the service providers we need to run the business, and only for that purpose:
- Stripe, for payments and billing.
- Our email, text-messaging and hosting providers (including Cloudflare), to send messages and run this website.
- The members of our crew who serve your address, who see only what they need for the route.
We may also disclose information if the law requires it, or to protect our customers, our crew or the public.
5. How long we keep it
We keep your details while you are a customer and for as long as needed for billing, tax and legal records afterward (usually up to 7 years for payment records). Proof photos are kept for up to 12 months. Access codes are deleted when your service ends. Interest-list details are deleted on request or when we stop offering service in your area.
6. Security
We limit access to customer details to the people who need them, store access codes securely and never write them on anything left at your home. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
7. Your choices and rights
- Ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing [email protected]. We respond within 30 days.
- Stop text messages at any time by replying STOP.
- Unsubscribe from any non-essential emails using the link in the email. We will still send required billing and account notices while you are a customer.
We honor these requests for everyone, wherever you live.
8. Children
Our service is for adults. We do not knowingly collect information from children under 13.
9. Changes to this policy
If we change this policy in a way that matters, we will update the date above and email current customers before the change applies.
10. Contact
Curb Relief is a trade name of Bella Dea Services LLC (Utah). Email [email protected]. Service area: Daybreak, South Jordan, UT 84009. Based in West Jordan, UT.