Refund & Cancellation Policy

1. Cancel any time

Email [email protected] with your name, service address and "please cancel". Once online billing is live, you can also cancel from the billing link in your receipts. There is no cancellation fee and no minimum term. We confirm every cancellation by email within one business day.

2. During the free month

If you cancel before your free month ends, you are never charged for the plan. We remind you at least 3 days before the first charge so you have time to decide.

3. Monthly plans

When you cancel a monthly plan, no further charges are made. Service continues to the end of the month you have already paid for. We do not refund partial months, except as described in section 6.

4. Quarterly plans

Quarterly plans are paid every 3 months in advance at a lower monthly price. When you cancel, the plan will not renew, and service continues to the end of the quarter you have paid for. If you cancel within 7 days after a quarterly renewal charge and have not had a pickup in the new quarter, we refund that renewal in full.

5. Bin cleaning and other one-time services

Cancel a one-time service, such as bin cleaning, any time before the visit for a full refund. If you are not happy with a cleaning, tell us within 48 hours and we will come back and make it right.

6. When something goes wrong on our side

If we miss a scheduled trip, or a problem was ours, email [email protected] within 30 days. We will look into it and make it right with a fix, a service credit or a refund. If we charge you by mistake, or after you cancelled, we refund the full amount.

7. How refunds are paid

Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.

8. Contact

Curb Relief. Email [email protected]. Service area: Daybreak, South Jordan, UT 84009.